Privacy Policy for 1NBOX

Effective Date: October 7, 2025

1NBOX™ and all related names, logos, product and service names, designs, and slogans are trademarks of Ace Coders (Pty) Ltd. You may not use such marks without prior written permission from Ace Coders (Pty) Ltd.

1NBOX is a product owned and operated by ACE CODERS (Pty) Ltd (Registration No. 2025/784991/07), a private company incorporated in the Republic of South Africa (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the 1NBOX platform and related services.

1. Information We Collect

1.1 Personal Information:

• Account Information: When you register or log in, we may collect your name, email address, mobile number, and password.
• Business Information: If you represent a business, we may collect company details such as business name, role, and communication preferences.
• Payment Information: For paid plans, payment details are securely processed through third-party providers (we do not store your card information).

1.2 Usage Data:

• Message & Activity Data: Information about your message sources (WhatsApp, Messenger, Instagram, Gmail, Email, etc.) and interactions within 1NBOX.
• Device Information: Device type, operating system, browser type, IP address, and general location data (non-precise).

2. How We Use Your Information

• To operate and maintain the 1NBOX platform and deliver its services.
• To personalize your experience and enable AI-driven automation features.
• To communicate with you about updates, improvements, and system notifications.
• To comply with applicable South African laws and regulations.

3. Sharing Your Information

• Service Providers: We may share data with trusted partners who assist with hosting, messaging APIs, or payment processing.
• Legal Compliance: We may disclose personal information if required by law, court order, or government regulation.

3.1. WhatsApp and Meta Platform Data

1NBOX integrates with third-party messaging platforms including WhatsApp, Meta Messenger, and Instagram to facilitate unified communication. When you connect these channels to 1NBOX:

• Message content and metadata are transmitted securely through the official WhatsApp Business Platform and related Meta Developer APIs.
• We do not sell, share, or use this data for advertising or profiling purposes.
• All data is processed strictly to deliver and improve messaging services on behalf of your business.
• Use of WhatsApp and Meta integrations is subject to their respective Business Policies.

4. Data Security

We implement technical and organizational security measures aligned with POPIA and international best practices to prevent unauthorized access, disclosure, alteration, or destruction of personal data. However, no system is completely secure, and users share data at their own discretion.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes stated in this policy or as required by South African law. When data is no longer needed, it will be securely deleted or anonymized.

6. Your Rights (Under POPIA and Applicable Law)

• Access & Correction: You may request access to or correction of your personal information at any time.
• Deletion: You may request deletion of your data, subject to legal and operational requirements.
• Objection: You may object to the processing of your personal data under certain circumstances.
• Withdrawal of Consent: You can withdraw consent for non-essential processing by contacting us directly.

7. POPIA Statement and Compliance

In compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA), ACE CODERS (Pty) Ltd commits to lawful, fair, and transparent processing of personal information:

• Lawful Processing: We process personal data only for legitimate business purposes and with your consent where required.
• Purpose Limitation: Personal data is collected for specific, explicitly defined, and lawful purposes related to 1NBOX services.
• Security Safeguards: We apply appropriate technical and organizational measures to prevent unauthorized access or disclosure.
• Data Subject Rights: Users have full rights under POPIA to access, correct, or request deletion of their information.
• Cross-Border Data Transfers: Where personal information is transferred outside South Africa (e.g., for hosting or AI processing), equivalent data protection safeguards are applied.

8. Other Applicable South African Laws

1NBOX also adheres to the requirements of the following laws where relevant:

• Electronic Communications and Transactions Act (ECTA), 25 of 2002 – ensuring data integrity, e-commerce compliance, and protection of consumer information online.
• Consumer Protection Act (CPA), 68 of 2008 – ensuring fair treatment, transparency, and clear communication with users.
• Cybercrimes Act, 19 of 2020 – ensuring security and lawful handling of data in digital communication systems.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The revised version will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:

ACE CODERS (Pty) Ltd
Email: support@1nbox.co.za
Registered Address: Cape Town, South Africa